FAQ

Do you offer worldwide shipping?

Yes! We ship worldwide and provide tracked shipping on all orders. Delivery times may vary depending on your location.

What are the shipping costs?

We offer free shipping on all orders.

How long are shipping times?

Orders are processed within 1–2 business days.

Estimated delivery times:

• United States: 5–8 business days
• International: 7–12 business days

Please note that delivery times may vary during peak seasons or due to carrier delays.

Can I track my order?

Absolutely! Once your order has been shipped, you'll receive a tracking number via email so you can follow your package every step of the way.

How do I create my custom figurine?

After placing your order, simply upload your photo and any customization details requested on the product page. Our team will carefully create your figurine based on the information provided.

What if I am not satisfied with my order?

Customer satisfaction is extremely important to us. If there is an issue with your order, please contact our support team and we'll work with you to find a solution.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. After production begins, changes may no longer be possible.

Why choose Kaiven?

At Kaiven, we specialize in creating personalized figurines designed to capture meaningful memories and special moments. Every order is crafted with attention to detail to ensure a unique and memorable experience for our customers.

Need help?

If you have any questions or concerns, please contact our support team at:

supportkaiven@gmail.com

We're happy to help and typically respond within 24 hours.